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boywonder |  FAQ's

About us?

Boywonder is dedicated to providing today's man with access to stylish men's designer underwear. We stock a wide range, from men's briefs and boxer shorts to stylish swimwear. We value your custom so please let us know if there is anything we can do to help.

How do I place my order?

Placing an order is easy. Just use the menu on the left to choose the style that you're interested in. Once at the style page just click on the thumbnail of the product that catches your eye to display more images and detailed information about that product. On the product detail page just select the quantity, size and colour and click the 'add to cart' button. Repeat this process for each product you wish to order. When you have added all the products to your cart just click the 'checkout' button and follow the steps to pay. Happy shopping!

How can I pay for my order?

We accept payments from all major credit cards or you can use your PayPal account to pay for your purchases. If you do not have a credit card or prefer not to pay online, you can select the 'Send Invoice' option when choosing your payment method. An invoice will be sent to your stated invoice address, upon full payment your order will be sent out to the delivery address.

Is it safe to use my Credit Card?

You can purchase online with confidence! Online Payments are taken through PayPal's industry leading secure portal. The financial information that you enter on the PayPal page is not shared with Boywonder Limited or any other party.

Prices and Tax?

Prices are stated in New Zealand dollars and include 12.5% Goods and Services Tax (GST) for goods being shipped to New Zealand addresses.

Overseas orders do not incur GST. Charges onto credit cards will be made in New Zealand dollars which will be converted into your local currency by your card provider.

Delivery within New Zealand?

Boywonder will dispatch your order within 36 hours of receiving payment. Delivery is made Monday-Saturday by overnight 'signed for' courier throughout New Zealand. If there is no one is at the delivery address to receive the parcel the courier will leave a card with the details of where to call to pickup or arrange redelivery.

Delivering Overseas?

Delivery to an overseas address is sent via airmail and takes between 1-2 weeks for the parcel to reach its destination. Items will be removed from box packaging before shipping to save space. Customers are responsible for paying any import duties or taxes based on their country's import laws. We currently deliver to the following countries Australia, United Kingdom, USA, Japan, Hong Kong (China), Korea (Rep), Taiwan, Cayman Islands, Guyana, Hungary, Kenya, Luxembourg, Poland, Spain, Singapore, Ireland, Philippines, China (People's Republic), Canada.

Delivery Costs?

All delivery costs are based on the number of items being sent.

$NZ1 - 2 items3 + items
New Zealand$5 + GST$8 + GST
Other Countries$20$25

How do I return items?

Boywonder Limited is committed to providing you quality products and service. Please use the contact us form if you have any questions about the following.

  • Faulty item - If an item is deemed to be faulty by a fabric or manufacturing flaw we will replace or refund the garment. Products should be returned (washed if worn) for assessment by our Quality Assurance department. Products deemed faulty will be replaced free of additional freight charges, however if a product has been purposely tampered with this item will not qualify for an exchange or refund.
  • Incorrect item - If for some reason you have received an incorrect item we will happily exchange it. Please note that we can only accept products that have not been worn or washed and are in original unsealed packaging with all the labels and tags still attached.
  • Incorrect size - Please check the sizing guide carefully before placing your order as the sizes may vary from designer to designer. If you order the incorrect size you have 14 days of receipt with proof of purchase to return the item at your cost for exchange providing the item has not been worn or washed and is in its original unsealed packaging with all the labels and tags still attached. Before returning items please use the contacts page to request a returns number. Boywonder Limited will not be liable for any returns which are lost in transit, we recommend sending items by track and trace for your peace of mind. Return delivery will be charged at our normal rate.
  • Returns - Please choose your items carefully as due to the nature of our products we do not permit the returns if you change your mind.
  • Refunds - Please note that refunds can only be made by crediting the account or credit card used for the original purchase.

Do you gift wrap?

Yes! Once you select the item or items that you want to be gift wrapped, continue to the checkout where you will be able to select the gift wrapping option and add a personal message to go with the gift. There is an additional charge for this and only one parcel may be wrapped per purchase. Orders travelling solely as a gift will be delivered without a receipt; this will be e-mailed to you.

What is our Privacy Policy?

Boywonder Limited respect you privacy. Any information voluntarily provided from you on our site will only be used in an effort to improve our site and your shopping experience. We will not disclose any of your information provided to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Contact us?

Please feel free to contact us if you have any questions or queries.

Boywonder Limited
P.O.Box 9044
New Zealand

Phone: 021 545 010

Email: Please use our contact page if you wish to email us.

boywonder |  FAQ's

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